App Sales on the Windows Platform

Something strange has been going on with my Windows Phone and App store downloads.

Windows Store App Sales

So not a very inspiring story but this graph shows sales revenue (not ad revenue) for Apps between April and June this year.  The graph shows a regular income from App sales of between £5 and £10 per day up until around 6th May when suddenly not only are there no sales but there are more refunds than is the norm.

image(Click on the graph to enlarge)

And so I put in a request to Microsoft to investigate this strange phenomena.  Some weeks passed and after a series of exchanges I got a message back saying everything is normal (!?)

Windows Phone App Sales

A similar story with my Windows Phone sales (I have an outstanding request to investigate this from that team also).

image

To my mind the chances of this happening through the normal course of events are so small as to be discountable?

And so the purpose of this post   (and I feel a little bad that I have had to resort to this) is to ‘shame’ Microsoft into actually giving me an explanation of what is wrong instead of a series (of which the below is the latest) of emails attempting to persuade me that everything is OK.

image

NB I have replied to the email above with a link to this blog post.

If anyone else has experienced similar phenomena please let me know.

UPDATE – Windows 8 Apps

Here are the raw transactions for the Windows 8 Apps covering this issue:

"Date","App","Transaction type","Offer","Country/region","Currency","Transaction amount","Store fee","App proceeds","App proceeds(GBP)","Settled","Payment date"
"4/1/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/1/2013","Fishing Tips","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/2/2013","Comedy Gold TV","In-app purchase","HiDef","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/2/2013","Comedy Gold TV","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/3/2013","Learn Piano","In-store purchase","N/A","KW","KWD","0.390","0.117","0.273","","No","N/A"
"4/3/2013","Learn Piano","In-app purchase","AddFree","KW","KWD","1.990","0.597","1.393","","No","N/A"
"4/4/2013","Learn Guitar","In-store purchase","N/A","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/4/2013","Learn Piano","In-store purchase","N/A","US","USD","1.49","0.45","1.04","","No","N/A"
"4/5/2013","Presenters Assistant","In-app purchase","AddFree","GR","EUR","5.21","1.56","3.65","","No","N/A"
"4/5/2013","Pranks!","Reversal","AddFree","US","USD","-1.49","-0.45","-1.04","","No","N/A"
"4/6/2013","Learn Piano","In-store purchase","N/A","US","USD","1.49","0.45","1.04","","No","N/A"
"4/6/2013","How to tie a knot","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/6/2013","Learn Piano","In-store purchase","N/A","US","USD","6.99","2.10","4.89","","No","N/A"
"4/7/2013","ABBA Yearbook","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/7/2013","ABBA Yearbook","In-app purchase","HiRes","US","USD","2.49","0.75","1.74","","No","N/A"
"4/7/2013","Learn Piano","Reversal","AddFree","US","USD","-6.99","-2.10","-4.89","","No","N/A"
"4/7/2013","Learn Piano","In-store purchase","N/A","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/7/2013","Speeches","In-app purchase","AddFree","CA","CAD","4.99","1.50","3.49","","No","N/A"
"4/8/2013","Learn Piano","In-store purchase","N/A","US","USD","6.99","2.10","4.89","","No","N/A"
"4/8/2013","Learn Piano","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/9/2013","Learn Drums","In-app purchase","AddFree","ID","IDR","60,000","18,000","42,000","","No","N/A"
"4/10/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/12/2013","Star Trek Hub","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/12/2013","Star Trek Hub","In-app purchase","AddFree","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","MegaStructures","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Sculpting","In-app purchase","HiRes","US","USD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Learn Piano","In-app purchase","HiRes","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/13/2013","Learn Piano","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/14/2013","Popular Board Games","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/14/2013","Learn Piano","In-app purchase","AddFree","IN","INR","350.00","105.00","245.00","","No","N/A"
"4/15/2013","Live Tile News","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/16/2013","Early Symptoms","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Early Symptoms","In-app purchase","HiDef","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/17/2013","Popular Board Games","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/17/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/17/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/17/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/18/2013","Popular Board Games","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/18/2013","Country Music Stars","In-app purchase","HiRes","ZA","ZAR","10.00","3.00","7.00","","No","N/A"
"4/18/2013","Gadgets","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/18/2013","Country Music Stars","In-app purchase","AddFree","ZA","ZAR","50.00","15.00","35.00","","No","N/A"
"4/19/2013","Star Trek Hub","In-app purchase","AddFree","DE","EUR","1.03","0.31","0.72","","No","N/A"
"4/19/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/19/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/21/2013","Upper Body Workout","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/21/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/21/2013","Country Music Stars","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/22/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/22/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/23/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/23/2013","Popular Board Games","In-app purchase","HiRes","AU","AUD","1.49","0.45","1.04","","No","N/A"
"4/23/2013","Sporting Disasters","In-app purchase","AddFree","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/24/2013","Hot Models","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/24/2013","How to braid your hair","In-app purchase","AddFree","NZ","NZD","1.99","0.60","1.39","","No","N/A"
"4/25/2013","Star Trek Hub","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/26/2013","How to tie a knot","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/27/2013","Live Tile Sport","In-store purchase","N/A","GB","GBP","2.25","0.67","1.58","","No","N/A"
"4/27/2013","Fishing Tips","In-app purchase","AddFree","DE","EUR","5.21","1.56","3.65","","No","N/A"
"4/27/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/28/2013","Shape Your Body","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"4/28/2013","Live Tile Sport","In-store purchase","N/A","TH","THB","110.00","33.00","77.00","","No","N/A"
"4/28/2013","Shape Your Body","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/28/2013","How to tie a knot","In-app purchase","HiRes","CA","CAD","3.99","1.20","2.79","","No","N/A"
"4/29/2013","Live Tile News","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/29/2013","Geek Porn","In-app purchase","HiRes","CA","CAD","3.49","1.05","2.44","","No","N/A"
"4/29/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/29/2013","Learn Piano","In-app purchase","HiRes","US","USD","3.49","1.05","2.44","","No","N/A"
"4/29/2013","Live Tile News","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/30/2013","7 Wonders I","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/30/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/30/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/1/2013","Baby Knowledge","In-store purchase","N/A","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/1/2013","Learn Piano","In-app purchase","HiRes","US","USD","3.49","1.05","2.44","","No","N/A"
"5/2/2013","Speed Painting","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/3/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"5/3/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/3/2013","Geek Porn","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/3/2013","Punk !","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/3/2013","MegaStructures","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"5/4/2013","How to tie a knot","In-app purchase","HiRes","US","USD","3.99","1.20","2.79","","No","N/A"
"5/4/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/4/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/4/2013","Easy DIY","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"5/5/2013","Country Music Stars","In-app purchase","HiRes","NZ","NZD","1.99","0.60","1.39","","No","N/A"
"5/5/2013","Popular Board Games","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"5/5/2013","Popular Board Games","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/5/2013","Lower Body Workout","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/5/2013","Technology Hub","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"5/5/2013","Country Music Stars","In-app purchase","HiRes","CH","CHF","1.30","0.39","0.91","","No","N/A"
"5/10/2013","Country Music Stars","Reversal","HiRes","CA","CAD","-1.49","-0.45","-1.04","","No","N/A"
"5/22/2013","Learn Drums","Reversal","AddFree","ID","IDR","-60,000","-18,000","-42,000","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"6/13/2013","Country Music Stars","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Cajon","Trial upgrade","N/A","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/13/2013","Cajon","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/15/2013","Supermarket Hub","In-app purchase","HiRes","NZ","NZD","8.99","2.70","6.29","","No","N/A"
"6/16/2013","British Fashion","In-app purchase","HiDef","NL","EUR","1.03","0.31","0.72","","No","N/A"
"6/17/2013","Bowie 9401","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","HiRes","CA","CAD","2.49","0.75","1.74","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"6/18/2013","Technology Hub","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"6/20/2013","Popular Board Games","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"6/13/2013","Country Music Stars","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Cajon","Trial upgrade","N/A","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/13/2013","Cajon","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/15/2013","Supermarket Hub","In-app purchase","HiRes","NZ","NZD","8.99","2.70","6.29","","No","N/A"
"6/16/2013","British Fashion","In-app purchase","HiDef","NL","EUR","1.03","0.31","0.72","","No","N/A"
"6/17/2013","Bowie 9401","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","HiRes","CA","CAD","2.49","0.75","1.74","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"6/18/2013","Technology Hub","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"6/20/2013","Popular Board Games","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"

No sales between 6th May and 13th June which given the trend before and after points to something being amiss (Note that the transactions between those dates are actually reversals)

UPDATE – Windows Phone Apps

I have a broadly similar issue with Windows Phone Sales – I don’t have the individual transactions to show but the graph below is fairly conclusive:

image

App Sales on the Windows Platform

Something strange has been going on with my Windows Phone and App store downloads.

Windows Store App Sales

So not a very inspiring story but this graph shows sales revenue (not ad revenue) for Apps between April and June this year.  The graph shows a regular income from App sales of between £5 and £10 per day up until around 6th May when suddenly not only are there no sales but there are more refunds than is the norm.

image(Click on the graph to enlarge)

And so I put in a request to Microsoft to investigate this strange phenomena.  Some weeks passed and after a series of exchanges I got a message back saying everything is normal (!?)

Windows Phone App Sales

A similar story with my Windows Phone sales (I have an outstanding request to investigate this from that team also).

image

To my mind the chances of this happening through the normal course of events are so small as to be discountable?

And so the purpose of this post   (and I feel a little bad that I have had to resort to this) is to ‘shame’ Microsoft into actually giving me an explanation of what is wrong instead of a series (of which the below is the latest) of emails attempting to persuade me that everything is OK.

image

NB I have replied to the email above with a link to this blog post.

If anyone else has experienced similar phenomena please let me know.

Star Trek Captains

SplashScreen
As early as 1964, Gene Roddenberry drafted a proposal for the science fiction series that would become Star Trek. Although he publicly marketed it as a Western in outer space—a so-called "Wagon Train to the Stars" (like the popular Western TV series), he privately told friends that he was modelling it on Jonathan Swift’s Gulliver’s Travels, intending each episode to act on two levels: as a suspenseful adventure story and as a morality tale.

And so began the legendary journey ….

View Interviews, Clips, Bloopers and Musings about the legendary captains of Star Trek.

 

Windows Phone Marketplace Account Notice – IP Violation Warning

 

A little odd, I received the following email today but have not had any indication of which Apps might be infringing copyright.  Anyone else in the same position?

“This is to inform you that you have more than one Intellectual Property complaint against your account. If we receive one additional Intellectual Property complaint regarding your account, your account may be terminated without further warning.

Note: if your account is terminated, all your applications will be unpublished and not be available to republish.

If you have any questions about the requirements of copyright, trademark or other laws, please consult an attorney.

Windows Phone Store Team”

Is anyone from the Windows Phone team able to comment?  Surely it would be sensible to alert me of any specific complaints before sending what appears to be a generalised notification?

Dramatic increase in App downloads since the release of Windows Phone 8

image

At this stage downloads of my own Windows Phone Apps appear to have doubled since the release of Windows Phone 8 – with downloads continuing to increase on a daily basis.

While reading positive sales stats and figures from Microsoft and Nokia is always a good thing, having access to ‘real data’ such as this helps confirm that the positive buzz around the platform is being translated into real world results.

As a developer I am energised around the development of future Apps for Windows Phone, particularly in light of the opportunities for shared code and Apps with Windows 8.


NB In order to read the above graph in context to this post, ignore the ‘cumulative’ line and note that daily sales have risen from around 275 on 18th October to around 550 on 9th December.

Live Tile News – Download Stats

“Live Tile News” had a very favourable review on the BBC’s technology program “Click” last week and I have had a lot of questions around the impact on downloads.

The first chart shows downloads for April – with the healthy spike being a result of the coverage received.

image

The second chart is specific to “Live Tile News” and shows the more dramatic spike in interest as a result of the show.

image

The vast majority of downloads were, as might be expected, in the UK but as this App supports US and Global news it will be interesting to monitor if there is any knock on effect in these territories going forward.

Ian

NB The review can be viewed on my earlier blog post here


Live Tile News (Ad Supported)

Live Tile News (Premium)


NB All developer proceeds from sales and advertising of this App go to charity

Indie Developers vs. XBOX Live Apps. My Story.

When I first started development for Windows Phone I remember excitedly travelling down to Microsoft in London for the day as I had the chance to test out my Apps on a real live Windows development phone!  At the time I had several Apps that I had developed in Silverlight with a view to porting to Windows Phone (this one made it, this one didn’t!).

One of the things that I heard tell of on this day was “turn by turn game play over the XBOX live network”.  Great! Thought I and envisaged playing ‘Shove Halfpenny’ with my in Laws in Dublin.  “Ahhh, but Xbox Live is reserved for ‘la crème de la crème’” I was told.  And that was pretty much that.

It’s no secret that the XBOX Live games are indeed ‘la crème de la crème’ and it is difficult (though not impossible) for independent developers to develop a successful XBOX Live enabled game.

So I guess those words ‘la crème de la crème’ have always bothered me a bit and I started to daydream about opportunities for independent developers like myself.  (Indeed, this was the thinking behind my series of blog posts on Marketing for Independent Developers last year).

But now there may be a glimmer of hope for us downtrodden indies, the faint glint of a tool that might help us in our toil.  What if we could harness the thing that singly differentiates and at the same time exemplifies what is great about Windows Phone? What might I be referring to?

The “Live Tile” of course!

Yes, Live Tiles are great, but how on earth do you find them?  You maybe find an App you like the sound of, then read the description hoping for an indication that it supports live tiles?.

But now there is …

The “Live Tile Browser” tm

What is it? Well its free, so the easiest thing to do if you are that way inclined is to download it and have a quick play:

http://windowsphone.com/s?appid=d68906de-da5d-4f64-9b88-154f1f5d3c07

If you would like to read a bit more, or perhaps participate by marketing your own Live tiles through the browser app and its sister site (http://LiveTiles.co.uk) there is another blog post with more information here: Live Tile Marketplace Browser

I would also really appreciate your feedback.  What do you think of the idea?  How can it be improved on?  Should MS be doing this?

Please let me know your thoughts.


Apps mentioned in this article:


Web Based App Installs for Windows Phone

Stumbled upon a cool way of installing apps over the air.  Here are the steps I took:

First fire up the web based marketplace:

http://www.windowsphone.com/en-GB/search?q=web+services+uk

NB The above link shows all my own apps currently in the marketplace – you can click on the ‘Marketplace’ link to view all apps!

image

Select an App from the App Store.

image

install (or reinstall) the app.

image

Select which phone you want to install to.

image

Click Reinstall.

image

Now check your phone!

 

Cool!