App Sales on the Windows Platform

Something strange has been going on with my Windows Phone and App store downloads.

Windows Store App Sales

So not a very inspiring story but this graph shows sales revenue (not ad revenue) for Apps between April and June this year.  The graph shows a regular income from App sales of between £5 and £10 per day up until around 6th May when suddenly not only are there no sales but there are more refunds than is the norm.

image(Click on the graph to enlarge)

And so I put in a request to Microsoft to investigate this strange phenomena.  Some weeks passed and after a series of exchanges I got a message back saying everything is normal (!?)

Windows Phone App Sales

A similar story with my Windows Phone sales (I have an outstanding request to investigate this from that team also).

image

To my mind the chances of this happening through the normal course of events are so small as to be discountable?

And so the purpose of this post   (and I feel a little bad that I have had to resort to this) is to ‘shame’ Microsoft into actually giving me an explanation of what is wrong instead of a series (of which the below is the latest) of emails attempting to persuade me that everything is OK.

image

NB I have replied to the email above with a link to this blog post.

If anyone else has experienced similar phenomena please let me know.

UPDATE – Windows 8 Apps

Here are the raw transactions for the Windows 8 Apps covering this issue:

"Date","App","Transaction type","Offer","Country/region","Currency","Transaction amount","Store fee","App proceeds","App proceeds(GBP)","Settled","Payment date"
"4/1/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/1/2013","Fishing Tips","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/2/2013","Comedy Gold TV","In-app purchase","HiDef","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/2/2013","Comedy Gold TV","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/3/2013","Learn Piano","In-store purchase","N/A","KW","KWD","0.390","0.117","0.273","","No","N/A"
"4/3/2013","Learn Piano","In-app purchase","AddFree","KW","KWD","1.990","0.597","1.393","","No","N/A"
"4/4/2013","Learn Guitar","In-store purchase","N/A","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/4/2013","Learn Piano","In-store purchase","N/A","US","USD","1.49","0.45","1.04","","No","N/A"
"4/5/2013","Presenters Assistant","In-app purchase","AddFree","GR","EUR","5.21","1.56","3.65","","No","N/A"
"4/5/2013","Pranks!","Reversal","AddFree","US","USD","-1.49","-0.45","-1.04","","No","N/A"
"4/6/2013","Learn Piano","In-store purchase","N/A","US","USD","1.49","0.45","1.04","","No","N/A"
"4/6/2013","How to tie a knot","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/6/2013","Learn Piano","In-store purchase","N/A","US","USD","6.99","2.10","4.89","","No","N/A"
"4/7/2013","ABBA Yearbook","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/7/2013","ABBA Yearbook","In-app purchase","HiRes","US","USD","2.49","0.75","1.74","","No","N/A"
"4/7/2013","Learn Piano","Reversal","AddFree","US","USD","-6.99","-2.10","-4.89","","No","N/A"
"4/7/2013","Learn Piano","In-store purchase","N/A","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/7/2013","Speeches","In-app purchase","AddFree","CA","CAD","4.99","1.50","3.49","","No","N/A"
"4/8/2013","Learn Piano","In-store purchase","N/A","US","USD","6.99","2.10","4.89","","No","N/A"
"4/8/2013","Learn Piano","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/9/2013","Learn Drums","In-app purchase","AddFree","ID","IDR","60,000","18,000","42,000","","No","N/A"
"4/10/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/12/2013","Star Trek Hub","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/12/2013","Star Trek Hub","In-app purchase","AddFree","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","MegaStructures","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Sculpting","In-app purchase","HiRes","US","USD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Learn Piano","In-app purchase","HiRes","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/13/2013","Learn Piano","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/14/2013","Popular Board Games","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/14/2013","Learn Piano","In-app purchase","AddFree","IN","INR","350.00","105.00","245.00","","No","N/A"
"4/15/2013","Live Tile News","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/16/2013","Early Symptoms","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Early Symptoms","In-app purchase","HiDef","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/17/2013","Popular Board Games","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/17/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/17/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/17/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/18/2013","Popular Board Games","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/18/2013","Country Music Stars","In-app purchase","HiRes","ZA","ZAR","10.00","3.00","7.00","","No","N/A"
"4/18/2013","Gadgets","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/18/2013","Country Music Stars","In-app purchase","AddFree","ZA","ZAR","50.00","15.00","35.00","","No","N/A"
"4/19/2013","Star Trek Hub","In-app purchase","AddFree","DE","EUR","1.03","0.31","0.72","","No","N/A"
"4/19/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/19/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/21/2013","Upper Body Workout","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/21/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/21/2013","Country Music Stars","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/22/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/22/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/23/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/23/2013","Popular Board Games","In-app purchase","HiRes","AU","AUD","1.49","0.45","1.04","","No","N/A"
"4/23/2013","Sporting Disasters","In-app purchase","AddFree","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/24/2013","Hot Models","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/24/2013","How to braid your hair","In-app purchase","AddFree","NZ","NZD","1.99","0.60","1.39","","No","N/A"
"4/25/2013","Star Trek Hub","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/26/2013","How to tie a knot","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/27/2013","Live Tile Sport","In-store purchase","N/A","GB","GBP","2.25","0.67","1.58","","No","N/A"
"4/27/2013","Fishing Tips","In-app purchase","AddFree","DE","EUR","5.21","1.56","3.65","","No","N/A"
"4/27/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/28/2013","Shape Your Body","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"4/28/2013","Live Tile Sport","In-store purchase","N/A","TH","THB","110.00","33.00","77.00","","No","N/A"
"4/28/2013","Shape Your Body","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/28/2013","How to tie a knot","In-app purchase","HiRes","CA","CAD","3.99","1.20","2.79","","No","N/A"
"4/29/2013","Live Tile News","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/29/2013","Geek Porn","In-app purchase","HiRes","CA","CAD","3.49","1.05","2.44","","No","N/A"
"4/29/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/29/2013","Learn Piano","In-app purchase","HiRes","US","USD","3.49","1.05","2.44","","No","N/A"
"4/29/2013","Live Tile News","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/30/2013","7 Wonders I","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/30/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/30/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/1/2013","Baby Knowledge","In-store purchase","N/A","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/1/2013","Learn Piano","In-app purchase","HiRes","US","USD","3.49","1.05","2.44","","No","N/A"
"5/2/2013","Speed Painting","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/3/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"5/3/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/3/2013","Geek Porn","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/3/2013","Punk !","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/3/2013","MegaStructures","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"5/4/2013","How to tie a knot","In-app purchase","HiRes","US","USD","3.99","1.20","2.79","","No","N/A"
"5/4/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/4/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/4/2013","Easy DIY","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"5/5/2013","Country Music Stars","In-app purchase","HiRes","NZ","NZD","1.99","0.60","1.39","","No","N/A"
"5/5/2013","Popular Board Games","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"5/5/2013","Popular Board Games","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/5/2013","Lower Body Workout","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/5/2013","Technology Hub","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"5/5/2013","Country Music Stars","In-app purchase","HiRes","CH","CHF","1.30","0.39","0.91","","No","N/A"
"5/10/2013","Country Music Stars","Reversal","HiRes","CA","CAD","-1.49","-0.45","-1.04","","No","N/A"
"5/22/2013","Learn Drums","Reversal","AddFree","ID","IDR","-60,000","-18,000","-42,000","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"6/13/2013","Country Music Stars","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Cajon","Trial upgrade","N/A","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/13/2013","Cajon","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/15/2013","Supermarket Hub","In-app purchase","HiRes","NZ","NZD","8.99","2.70","6.29","","No","N/A"
"6/16/2013","British Fashion","In-app purchase","HiDef","NL","EUR","1.03","0.31","0.72","","No","N/A"
"6/17/2013","Bowie 9401","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","HiRes","CA","CAD","2.49","0.75","1.74","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"6/18/2013","Technology Hub","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"6/20/2013","Popular Board Games","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"6/13/2013","Country Music Stars","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Cajon","Trial upgrade","N/A","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/13/2013","Cajon","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/15/2013","Supermarket Hub","In-app purchase","HiRes","NZ","NZD","8.99","2.70","6.29","","No","N/A"
"6/16/2013","British Fashion","In-app purchase","HiDef","NL","EUR","1.03","0.31","0.72","","No","N/A"
"6/17/2013","Bowie 9401","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","HiRes","CA","CAD","2.49","0.75","1.74","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"6/18/2013","Technology Hub","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"6/20/2013","Popular Board Games","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"

No sales between 6th May and 13th June which given the trend before and after points to something being amiss (Note that the transactions between those dates are actually reversals)

UPDATE – Windows Phone Apps

I have a broadly similar issue with Windows Phone Sales – I don’t have the individual transactions to show but the graph below is fairly conclusive:

image

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