Upgrading to Windows 8.1 (Preview) [My Experience]

I downloaded and installed the Windows 8.1 Preview from here:

http://windows.microsoft.com/en-us/windows-8/preview

NB The download is 2.4GB!  My device is an Intel Ultrabook running 64bit Windows 8

This was my experience:

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Select YES:

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Restart

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Not sure what the deal is with the crazy fonts?

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NB When you use a mouse to hover over the download you should get a percentage completed dialog (during BUILD the downloads are quite slow!)

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Made in the UK

846x468

imageVery pleased to see that ‘Learn Piano’ is one of the featured apps in the Windows Store ‘Made In The UK’ spotlight section in the Windows Store.

Watch, Rewind, Pause and Play this stunning collection of videos aimed at helping you to learn the piano.
Beginner? Use ‘slow’ mode to play along slowly!

★★★★★ "What a wonderful App!"

★★★★★ "A very enjoyable way to learn"

★★★★★ "I felt good about my playing in no time, thank you!"

NB Learn Piano has consistently been in the top ten free Apps in the Lifestyle section of the Windows Store since it’s launch.

You can download ‘Learn Piano’ for free <here>

App Sales on the Windows Platform

Something strange has been going on with my Windows Phone and App store downloads.

Windows Store App Sales

So not a very inspiring story but this graph shows sales revenue (not ad revenue) for Apps between April and June this year.  The graph shows a regular income from App sales of between £5 and £10 per day up until around 6th May when suddenly not only are there no sales but there are more refunds than is the norm.

image(Click on the graph to enlarge)

And so I put in a request to Microsoft to investigate this strange phenomena.  Some weeks passed and after a series of exchanges I got a message back saying everything is normal (!?)

Windows Phone App Sales

A similar story with my Windows Phone sales (I have an outstanding request to investigate this from that team also).

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To my mind the chances of this happening through the normal course of events are so small as to be discountable?

And so the purpose of this post   (and I feel a little bad that I have had to resort to this) is to ‘shame’ Microsoft into actually giving me an explanation of what is wrong instead of a series (of which the below is the latest) of emails attempting to persuade me that everything is OK.

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NB I have replied to the email above with a link to this blog post.

If anyone else has experienced similar phenomena please let me know.

UPDATE – Windows 8 Apps

Here are the raw transactions for the Windows 8 Apps covering this issue:

"Date","App","Transaction type","Offer","Country/region","Currency","Transaction amount","Store fee","App proceeds","App proceeds(GBP)","Settled","Payment date"
"4/1/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/1/2013","Fishing Tips","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/2/2013","Comedy Gold TV","In-app purchase","HiDef","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/2/2013","Comedy Gold TV","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/3/2013","Learn Piano","In-store purchase","N/A","KW","KWD","0.390","0.117","0.273","","No","N/A"
"4/3/2013","Learn Piano","In-app purchase","AddFree","KW","KWD","1.990","0.597","1.393","","No","N/A"
"4/4/2013","Learn Guitar","In-store purchase","N/A","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/4/2013","Learn Piano","In-store purchase","N/A","US","USD","1.49","0.45","1.04","","No","N/A"
"4/5/2013","Presenters Assistant","In-app purchase","AddFree","GR","EUR","5.21","1.56","3.65","","No","N/A"
"4/5/2013","Pranks!","Reversal","AddFree","US","USD","-1.49","-0.45","-1.04","","No","N/A"
"4/6/2013","Learn Piano","In-store purchase","N/A","US","USD","1.49","0.45","1.04","","No","N/A"
"4/6/2013","How to tie a knot","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/6/2013","Learn Piano","In-store purchase","N/A","US","USD","6.99","2.10","4.89","","No","N/A"
"4/7/2013","ABBA Yearbook","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/7/2013","ABBA Yearbook","In-app purchase","HiRes","US","USD","2.49","0.75","1.74","","No","N/A"
"4/7/2013","Learn Piano","Reversal","AddFree","US","USD","-6.99","-2.10","-4.89","","No","N/A"
"4/7/2013","Learn Piano","In-store purchase","N/A","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/7/2013","Speeches","In-app purchase","AddFree","CA","CAD","4.99","1.50","3.49","","No","N/A"
"4/8/2013","Learn Piano","In-store purchase","N/A","US","USD","6.99","2.10","4.89","","No","N/A"
"4/8/2013","Learn Piano","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/9/2013","Learn Drums","In-app purchase","AddFree","ID","IDR","60,000","18,000","42,000","","No","N/A"
"4/10/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/12/2013","Star Trek Hub","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/12/2013","Star Trek Hub","In-app purchase","AddFree","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/12/2013","Learn Piano","In-store purchase","N/A","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","MegaStructures","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Sculpting","In-app purchase","HiRes","US","USD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Learn Piano","In-app purchase","HiRes","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/13/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/13/2013","Learn Piano","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/14/2013","Popular Board Games","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/14/2013","Learn Piano","In-app purchase","AddFree","IN","INR","350.00","105.00","245.00","","No","N/A"
"4/15/2013","Live Tile News","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/16/2013","Early Symptoms","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Star Trek Hub","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"4/16/2013","Early Symptoms","In-app purchase","HiDef","AU","AUD","6.99","2.10","4.89","","No","N/A"
"4/17/2013","Popular Board Games","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/17/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/17/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/17/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/18/2013","Popular Board Games","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/18/2013","Country Music Stars","In-app purchase","HiRes","ZA","ZAR","10.00","3.00","7.00","","No","N/A"
"4/18/2013","Gadgets","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/18/2013","Country Music Stars","In-app purchase","AddFree","ZA","ZAR","50.00","15.00","35.00","","No","N/A"
"4/19/2013","Star Trek Hub","In-app purchase","AddFree","DE","EUR","1.03","0.31","0.72","","No","N/A"
"4/19/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/19/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/21/2013","Upper Body Workout","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/21/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/21/2013","Country Music Stars","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/22/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/22/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/23/2013","How to tie a knot","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/23/2013","Popular Board Games","In-app purchase","HiRes","AU","AUD","1.49","0.45","1.04","","No","N/A"
"4/23/2013","Sporting Disasters","In-app purchase","AddFree","CA","CAD","1.49","0.45","1.04","","No","N/A"
"4/24/2013","Hot Models","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/24/2013","How to braid your hair","In-app purchase","AddFree","NZ","NZD","1.99","0.60","1.39","","No","N/A"
"4/25/2013","Star Trek Hub","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/26/2013","How to tie a knot","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"4/27/2013","Live Tile Sport","In-store purchase","N/A","GB","GBP","2.25","0.67","1.58","","No","N/A"
"4/27/2013","Fishing Tips","In-app purchase","AddFree","DE","EUR","5.21","1.56","3.65","","No","N/A"
"4/27/2013","Bowie 7885","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/28/2013","Shape Your Body","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"4/28/2013","Live Tile Sport","In-store purchase","N/A","TH","THB","110.00","33.00","77.00","","No","N/A"
"4/28/2013","Shape Your Body","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/28/2013","How to tie a knot","In-app purchase","HiRes","CA","CAD","3.99","1.20","2.79","","No","N/A"
"4/29/2013","Live Tile News","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/29/2013","Geek Porn","In-app purchase","HiRes","CA","CAD","3.49","1.05","2.44","","No","N/A"
"4/29/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"4/29/2013","Learn Piano","In-app purchase","HiRes","US","USD","3.49","1.05","2.44","","No","N/A"
"4/29/2013","Live Tile News","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"4/30/2013","7 Wonders I","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"4/30/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"4/30/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/1/2013","Baby Knowledge","In-store purchase","N/A","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/1/2013","Learn Piano","In-app purchase","HiRes","US","USD","3.49","1.05","2.44","","No","N/A"
"5/2/2013","Speed Painting","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/3/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"5/3/2013","Country Music Stars","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/3/2013","Geek Porn","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/3/2013","Punk !","In-app purchase","AddFree","GB","GBP","0.86","0.26","0.60","","No","N/A"
"5/3/2013","MegaStructures","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"5/4/2013","How to tie a knot","In-app purchase","HiRes","US","USD","3.99","1.20","2.79","","No","N/A"
"5/4/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/4/2013","Learn Piano","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"5/4/2013","Easy DIY","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"5/5/2013","Country Music Stars","In-app purchase","HiRes","NZ","NZD","1.99","0.60","1.39","","No","N/A"
"5/5/2013","Popular Board Games","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"5/5/2013","Popular Board Games","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/5/2013","Lower Body Workout","In-app purchase","HiRes","CA","CAD","1.49","0.45","1.04","","No","N/A"
"5/5/2013","Technology Hub","In-app purchase","AddFree","GB","GBP","4.34","1.30","3.04","","No","N/A"
"5/5/2013","Country Music Stars","In-app purchase","HiRes","CH","CHF","1.30","0.39","0.91","","No","N/A"
"5/10/2013","Country Music Stars","Reversal","HiRes","CA","CAD","-1.49","-0.45","-1.04","","No","N/A"
"5/22/2013","Learn Drums","Reversal","AddFree","ID","IDR","-60,000","-18,000","-42,000","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"6/13/2013","Country Music Stars","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Cajon","Trial upgrade","N/A","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/13/2013","Cajon","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/15/2013","Supermarket Hub","In-app purchase","HiRes","NZ","NZD","8.99","2.70","6.29","","No","N/A"
"6/16/2013","British Fashion","In-app purchase","HiDef","NL","EUR","1.03","0.31","0.72","","No","N/A"
"6/17/2013","Bowie 9401","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","HiRes","CA","CAD","2.49","0.75","1.74","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"6/18/2013","Technology Hub","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"6/20/2013","Popular Board Games","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","HiRes","GB","GBP","0.86","0.26","0.60","","No","N/A"
"6/13/2013","Star Trek Hub","In-app purchase","AddFree","GB","GBP","1.56","0.47","1.09","","No","N/A"
"6/13/2013","Country Music Stars","In-app purchase","AddFree","AU","AUD","6.99","2.10","4.89","","No","N/A"
"6/13/2013","Cajon","Trial upgrade","N/A","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/13/2013","Cajon","In-app purchase","AddFree","AU","AUD","1.49","0.45","1.04","","No","N/A"
"6/15/2013","Supermarket Hub","In-app purchase","HiRes","NZ","NZD","8.99","2.70","6.29","","No","N/A"
"6/16/2013","British Fashion","In-app purchase","HiDef","NL","EUR","1.03","0.31","0.72","","No","N/A"
"6/17/2013","Bowie 9401","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","HiRes","CA","CAD","2.49","0.75","1.74","","No","N/A"
"6/17/2013","Upper Body Workout","In-app purchase","AddFree","CA","CAD","6.99","2.10","4.89","","No","N/A"
"6/18/2013","Technology Hub","In-app purchase","HiRes","US","USD","2.99","0.90","2.09","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","HiRes","US","USD","1.49","0.45","1.04","","No","N/A"
"6/19/2013","How to braid your hair","In-app purchase","AddFree","US","USD","1.49","0.45","1.04","","No","N/A"
"6/20/2013","Popular Board Games","In-app purchase","AddFree","US","USD","6.99","2.10","4.89","","No","N/A"

No sales between 6th May and 13th June which given the trend before and after points to something being amiss (Note that the transactions between those dates are actually reversals)

UPDATE – Windows Phone Apps

I have a broadly similar issue with Windows Phone Sales – I don’t have the individual transactions to show but the graph below is fairly conclusive:

image

App Sales on the Windows Platform

Something strange has been going on with my Windows Phone and App store downloads.

Windows Store App Sales

So not a very inspiring story but this graph shows sales revenue (not ad revenue) for Apps between April and June this year.  The graph shows a regular income from App sales of between £5 and £10 per day up until around 6th May when suddenly not only are there no sales but there are more refunds than is the norm.

image(Click on the graph to enlarge)

And so I put in a request to Microsoft to investigate this strange phenomena.  Some weeks passed and after a series of exchanges I got a message back saying everything is normal (!?)

Windows Phone App Sales

A similar story with my Windows Phone sales (I have an outstanding request to investigate this from that team also).

image

To my mind the chances of this happening through the normal course of events are so small as to be discountable?

And so the purpose of this post   (and I feel a little bad that I have had to resort to this) is to ‘shame’ Microsoft into actually giving me an explanation of what is wrong instead of a series (of which the below is the latest) of emails attempting to persuade me that everything is OK.

image

NB I have replied to the email above with a link to this blog post.

If anyone else has experienced similar phenomena please let me know.

The perils of selling tech gear on Amazon

As we all know nothing devalues like tech hardware and as I had amassed a few items that were superfluous to my needs I recently put them up for sale on Amazon.

The items were:

1. A (used) Samsung Series 7 Slate

2. A new Asus Vivobook Tablet

3. 2 x new Nokia Lumia 620 Phones

4. A new Asus Bluetooth keyboard.

The first item I bought from a distraught user on eBay after he had attempted to upgrade the device by prizing apart the slate (little real damage although the slate does show some signs of having been taken apart (see video) it actually still works surprisingly well!

Of the items above I have had three requests for returns:

1. The series 7 slate – the user complained that the Bluetooth keyboard would not work.  (As it had worked perfectly before I sent it so when it arrived back the first thing I did was test it out) :-

As it turns out they were right and I did have to re-install the Bluetooth driver (which was on the CD that I had sent with the device).  Lesson learned!

2. The Asus Vivobook screen was damaged in its one day of courier transit (in spite of being both in it’s original packaging and bubble wrapped and completely covered using tape with ‘FRAGILE’ in big letters!.  I had used Amazon’s own process – paying for and printing a label before taking it to their elected Courier drop off point so I do feel that Amazon might have taken some responsibility for the damage.

3. The Nokia 620 – I suspect the user saw the same device advertised cheaper elsewhere and elected to return the device to me under the Amazon A-Z guarantee program.  In an effort to avoid the hassle of a return (and as a gesture of goodwill) I offered the user a partial rebate of £20 – this being the difference in price between what they paid and what I could see it currently being sold for (they refused my offer).

Sadly they had ripped the box so I can no longer sell the item as new (which it was).

 

So all in all a horrible experience selling tech on Amazon.  It was obvious to me that the person buying the phone was simply abusing Amazon’s customer charter but I got no response from Amazon when I asked them for advice (simply that I had to accept the return and refund the user).  I can only figure that the Courier company played hockey with the tablet and as for the Samsung slate, I guess I have to take that on the chin and chalk it up to my own stupidity for not testing the device after resetting it to it’s default more thoroughly.

Reflecting n this for a moment i seem to have been hit by 3 separate weaknesses in the system:

1. My own stupidity (I should have checked the Series 7 Slate more thoroughly after resetting it)

2. Careless Couriers (I can only assume that they saw the ‘FRAGILE’ stickers as a challenge?)

3. Dishonest Buyers (It does seem to me to be the case that Amazon’s system favours dishonest buyers over honest sellers)

With my apologies for having a bit of a rant with this one  …